We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
As a key member of our Marketing Cloud Professional Services team, a Data Cloud Consultant is an experienced, strategic consultant, who can lead our key customer engagements. Salesforce Data Cloud is a fast-growing product at Salesforce. This is a great opportunity to be at the forefront of exciting new technologies. These technologies include but are not necessarily limited to Salesforce.com products and APIs and Marketing Cloud studios and builders along with cross-cloud integrations.The solutions you design are built for the long term and will scale with the customer’s growth plans seamlessly. You have proven experience in designing scalable and high-quality solutions for large enterprise clients. You should be able to understand the requirements of the client, collaborate with various internal and external teams, document the solution design, and finally deliver a quality implementation of the project.Responsibilities
Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
Implement data integration processes to bring together data from various sources into the sources, ensure data quality and accuracy by cleaning, transforming, and standardizing data as needed.
Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
Create and deliver regular reports and dashboards to stakeholders, highlighting key performance metrics and trends.
Collaborate with marketing and sales teams to define customer segments for targeted campaigns and personalized messaging.
Ability to understand a project and deep dive to debug issues
Liaise with Salesforce product teams to support client implementations
Working while collaborating with global teams for delivery across geographies. We need you to be flexible with your work hours
Maintain a target billable utilization aligned to the role
Requirements
Demonstrable customer-facing consulting experience of solution design & technical delivery of Software As A Service platforms / equivalent.
Experience with Salesforce Data Cloud or another Customer Data Platform software
Experience leading customer facing discovery sessions to conceptualise and design complex business solutions.
Experience documenting customer problems and software solutions using business requirement document(s), wireframes, diagrams, workflows and mockups.
Excellent presentation and verbal skills with technical, non-technical, end-user, and executive audiences
Excellent with SQL and SOQL
Strong analytical skills to derive actionable insights from customer data.
Strong understanding of SOAP APIs, REST APIs and integration architectures.
Understanding of key design patterns and large data volume limitations and best practices
Understanding of data sharing and visibility considerations and how these play into platform architecture
Familiarity with Software Development Life Cycle methodologies including requirements, design, implementation, testing and maintenance
Experience with Salesforce Cloud implementations, with 4+ years direct experience on the platform
A positive “Yes I can” attitude
Great communication & diagramming skills
Proven results leading customer and/or partner success stories
Preferred Qualifications and Skills
Salesforce Data Cloud Accreditation
Relevant Salesforce certifications and consulting experience are strongly recommended
Marketing Cloud certifications strongly preferred (Marketing Cloud Email Specialist, Marketing Cloud Consultant). Similar certifications against other MAPs a plus (IBM/Unica, SAS, Adobe, Oracle, Teradata)
Related experience with Salesforce CRM (Sales, Service, Community) preferred
Familiarity with Agile project delivery methodology, ceremonies and tools
Adaptable to frequent changes and ambiguity as we evolve and grow our practice
Understanding of sales process and methodologies preferred