About Revolut
People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we’ve helped 40+ million customers get more from their money. And we’re not done yet.
As we continue our lightning-fast growth, two things are essential to continuing our success: our people and our culture. We’ve been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 8,000+ people working around the world, from our great offices or remotely, on our mission. And we’re looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About The Role
Our Customer Support team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does 🚀
We’re looking for a Quality Analyst to ensure that our Customer Support team is operating at the best quality performance 📣 Someone who’ll work closely with all Customer Support departments, supporting Analysts and their Line Managers. A detail-oriented, technical individual who loves to get down into nitty-gritty of processes to always deliver WOW 💫
Up for the challenge? Let’s get in touch👇
What You’ll Be Doing
- Completing monthly Quality Control (QC) activities by focusing on identifying successes and failures in compliance teams’ work
- Highlighting and reporting any issues to Quality Control and Managers
- Providing feedback to analysts and identifying root cause analyses of errors
- Delivering quality refresher sessions to individuals who are struggling with quality performance
- Coaching new joiners on procedures across compliance department
- Collaborating with other teams across different locations
- Carrying out any other ad-hoc duties as required
What You’ll Need
- Previous experience as a Quality Support Specialist
- Fluency in English (C1)
- Strong attention to detail and analytical skills
- Practical knowledge of Google Sheets, Forms, and Slides
- A readiness to take ownership and responsibility
- Passion for helping and supporting people
- Independent time management skills and prioritisation of tasks
- Flexibility with responsibilities and a positive attitude towards any changes to role, company/departmental objectives, priorities, and targets
Nice to have
- 6+ months of experience working at Revolut in Customer Support
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Refer to our Data Privacy Statement for Candidates: https://www.revolut.com/legal/data-privacy-for-candidates for details on our data handling practices during your application.